FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Machine features & operation
Find out about the machine's technical features, possible uses and practical handling.
What treatments is this machine suitable for?
This machine is suitable for all PMU procedures including eyebrows, lips, eyeliner, freckles, and scalp pigmentation (Tricopigmentation). It’s also ideal for paramedical tattooing such as scar camouflage, nipple/areola reconstruction, and small body tattoos. In addition, it's powerful and versatile enough to be used by tattoo artists for traditional tattoo work.
Does the machine have specific modes or functions?
Yes. It includes a Tricopigmentation mode that can be activated by pressing a button (refer to the manual included in the box). The machine also features an automatic start/stop function, which can be enabled or disabled based on your preference.
Is it wireless or corded?
The machine is wireless and powered by a long-lasting rechargeable battery. However, it comes with a cable and adapter, so you can also use it with a universal power supply if you prefer working in corded mode.
What is the voltage range?
The voltage range is from 4.0V to 12.0V when used wirelessly. If used with an external power supply, it may run at voltages below 4.0V, depending on the power source and setup.
Is the stroke adjustable?
Yes, the machine has an adjustable stroke from 2.0 mm to 3.5 mm. This allows for gentle, precise application for PMU and powerful, deeper penetration for tattoo work — making it perfect for both PMU artists and tattoo professionals.
How long does the battery last?
The battery lasts between 10 to 12 hours on a full charge. For example, you can comfortably treat up to 5 PMU brow clients in one working day without needing to recharge.
Is it beginner-friendly?
Absolutely. The machine is lightweight, has minimal vibration, and is designed for excellent control. It’s perfect for both beginners and experienced professionals looking for precision and comfort.
Is training included or available?
While the machine comes with a detailed user manual, we also provide exclusive video tutorials on our blog — including tips and tricks from top PMU artists. Subscribe to our newsletter to get notified when new content is available.
How do I clean and maintain the machine?
Use disposable cartridges and clean the outer surface with disinfectants after each use. Never submerge the machine in liquid. Always store it in a clean, dry place.
Customer Service, Warranty & Support
This section covers everything to do with after-sales service, warranties, returns and support.
What if my machine is damaged or I need a refund?
For any issues regarding damages, returns, or refunds, please consult our Returns & Refund Policy available on the website.
What about warranty coverage?
The machine includes a warranty for manufacturing defects. For details about warranty terms and conditions, please refer to our Warranty Policy section online.
